Ok, display name is going to be her name.
Should I type that in now?
Yes. And then hit next.
silence
Um... did you hit next?
It's asking for my email.
Type your email into that box.
Ok.
after a pause ...and hit next.
My incoming mail server is a "P" "O" "P" "3".
It certainly is. Now, in both of the boxes below, type "mail.domain.dom"
Ok.
Hit next.
I don't have a next. The one box is still empty.
Put "mail.domain.dom" into the outgoing box.
Ok.
...
...
Hit next.
I did.
Do you see where it says "account name"?
Yes.
Type your account name in there.
Ok.
Now, do you see where it says "password"?
Yes.
... Type your password in there and hit next.
*the rest of the call was pretty much unremarkable"